Terms of Service

Last updated: October 5, 2026

1. 1. This agreement
2. 2. Early access
3. 3. Your account and your team
4. 4. Price and payment
5. 5. What you stay responsible for
6. 6. Emergencies
7. 7. Fair use
8. 8. Your content and your guests' information
9. 9. Other companies' services
10. 10. What is ours
11. 11. Ending
12. 12. What we do not promise
13. 13. Limit of our liability
14. 14. Claims caused by your use
15. 15. Governing law
16. 16. Changes to these terms
17. 17. General
18. 18. Contact

1. This agreement

These terms are an agreement between you and SH LLC, a New York company ("we", "us"), for the use of baandi. By using baandi you agree to them. If you use baandi for a company, you agree for that company and confirm you are allowed to. You must be at least 18 years old.

Our Privacy Policy explains what information baandi handles and is part of this agreement.

2. Early access

baandi is new and is offered as early access. It will change, parts of it may be removed, and it may be unavailable at times. What our website lists under "Coming next" is a plan and not a promise. Today baandi answers test guests in its own simulator; the connection to Airbnb and VRBO is not available yet.

3. Your account and your team

• Access is by invitation. We set up each host, and you add your team by email on the Team screen.
• Give us correct details and keep your password to yourself.
• Everyone you add to your Team list can read your conversations and change your knowledge base, and you are responsible for what they do.
• Tell us at once if you think someone else has got into your account.

4. Price and payment

• baandi costs $12 per unit per month. A unit is one rental that guests book.
• Your first 30 days are free, and there is no setup fee.
• Before your first charge we tell you how payment is taken, and nothing is charged until you have agreed to it.
• You can cancel at any time by writing to us. You are not charged for any month after the one in which you cancel.
• If we change the price, we tell you by email at least 30 days before the new price applies.
• Prices do not include taxes that the law adds, or what other companies charge you, such as Hospitable or your booking sites.

5. What you stay responsible for

baandi is a tool that helps you answer guests. You remain the host.

• Your knowledge base. baandi answers from the entries your team approved, so you are responsible for keeping them correct and up to date.
• Every message sent in your name. This includes replies you send, replies your team sends, and replies baandi sends by itself because you chose Automatic mode and switched an entry to automatic.
• Checking the AI. AI can misunderstand a question or word an answer badly, even with the checks baandi runs. Start with Tap to send, and switch an entry to automatic only when you are content for that fact to go out unread.
• The rules that apply to you. You follow the terms of the booking sites you use and the laws that apply to your rentals. That includes any duty to tell guests that AI helps answer them, since baandi does not label its replies, and having the right to give us your guests' information.

6. Emergencies

baandi is not an emergency service and does not contact emergency services. It tries to recognise messages about danger, to alert your team and, if you switched that on, to send your safety message to the guest. It can miss a message, and an alert can be late or fail to arrive. Do not rely on baandi as the only way you learn of danger at your property.

7. Fair use

You agree not to:

• use baandi to break the law, to deceive or harass anyone, or to send messages guests did not ask for;
• use it to move guests or payments away from the booking site they booked through (baandi refuses links, email addresses, phone numbers and requests for payment elsewhere in replies);
• put door codes, card numbers, identity documents or health information into the knowledge base;
• upload anything you have no right to share;
• try to break into baandi, overload it, copy it or resell it.

8. Your content and your guests' information

Your knowledge base, your messages and your guests' information stay yours. You allow us to use them only to provide baandi to you.

For your guests' information, we act on your instructions. We:

• use it only to provide baandi to you, and never sell it or use it for advertising;
• do not use it to train AI models;
• keep it confidential and protect it as the Privacy Policy describes;
• pass it only to the services listed in the Privacy Policy, and tell you before we add one that will receive guest information;
• help you answer a guest who asks to see, correct or delete their information;
• tell you without undue delay if we learn that it was exposed;
• delete it when you ask us to, or after you stop using baandi.

9. Other companies' services

baandi works with services run by other companies, among them Hospitable, booking sites such as Airbnb and VRBO, WhatsApp from Meta, and Claude from Anthropic. Each has its own terms, which you follow where they apply to you. We do not control those services, and a change in their rules or an outage on their side can limit what baandi can do.

baandi is an independent third party and is not endorsed by or associated with Airbnb, Inc. or its affiliates.

10. What is ours

baandi, its software and its design belong to us. These terms give you the right to use baandi while they apply, and nothing more. If you send us an idea for improving baandi, we may use it without owing you anything.

11. Ending

You can stop using baandi at any time. We can suspend or end your access if you break these terms, if your use puts guests, other people or baandi at risk, or if we stop offering baandi, and we give you notice where we reasonably can. After the end, we delete your information as the Privacy Policy describes.

12. What we do not promise

baandi is provided "as is" and "as available". As far as the law allows, we make no promises of any kind about it, including that it is fit for a particular purpose, that it will run without interruption or mistakes, or that every reply and alert will be correct, complete or on time. We do not promise more bookings, better reviews or any other result.

13. Limit of our liability

As far as the law allows, we are not liable for lost profits, lost bookings, lost data, harm to your reputation, or any indirect or consequential loss. For everything else, our total liability for all claims about baandi is limited to the larger of what you paid us for baandi in the 12 months before the claim, or $100.

Nothing in these terms limits liability that the law does not allow to be limited.

14. Claims caused by your use

If someone brings a claim against us because of your knowledge base, a message sent in your name, or your breaking these terms or the law, you will cover our reasonable costs and any amount we have to pay because of it.

15. Governing law

The laws of the State of New York govern these terms, and any dispute is heard in the state or federal courts located in New York. If you use baandi as a consumer, this does not take away rights your local law gives you.

16. Changes to these terms

When we change these terms we change the date at the top. If a change is important, we tell you by email at least 30 days before it applies. If you keep using baandi after that, you accept the change.

17. General

• These terms and the Privacy Policy are the whole agreement between us about baandi.
• If a part of these terms cannot be enforced, the rest still applies.
• If we do not act on a breach at once, we can still act on it later.
• You may not pass this agreement to someone else without our written consent. We may pass it to a company that takes over baandi.

18. Contact

SH LLC
Email: fayeem@recrewit.ai